by Ken Gould | 10/01/2026 | Business Strategies
The Sound of Silence In the security services industry, we are conditioned to focus on the squeaky wheel. When an account manager calls with an urgent complaint, a escalation ticket opens, or a client demands an emergency meeting over service levels, they get...
by Ken Gould | 04/12/2026 | Mergers and Acquisitions
In the M&A world of Security, many owners focus solely on the “multiple” of their Recurring Monthly Revenue (RMR). While RMR is the lifeblood of an alarm business, the quality of that revenue, specifically your gross margin, is what determines whether...
